Privacy Policy

This Privacy Policy explains how Juthrem Labs Ltd. ("Juthrem", "we") collects, uses and protects personal data when you visit our website or use the Juthrem Commerce platform.

1. Data We Collect

• Account data: name, email address, company, role, billing details.
• Usage data: log files, device information, IP address, product interactions.
• Customer Data: the operational information you connect to the Services (orders, catalog, customer messages, campaign metrics, etc.).
• Communications: support requests, sales conversations and application submissions.

2. How We Use Data

We use personal data to provide, secure and improve the Services, to communicate with you, to comply with legal obligations, and — where you have consented — to send occasional product updates. We do not sell personal data.

3. AI Training

We do not use your Customer Data to train foundation models. Aggregated, de-identified metrics may be used to improve internal ranking, retrieval and evaluation systems used by our agents.

4. Sharing

We share personal data only with:

• Sub-processors providing infrastructure, analytics or communication services under contract;
• Authorities where legally required;
• An acquirer in the context of a merger, sale or corporate restructuring, subject to equivalent protections.

5. Data Retention

We retain personal data for as long as necessary to provide the Services and to comply with legal obligations. Customer Data is deleted or returned within thirty days after account termination unless a longer retention period is required by law.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete or port your personal data, and to object to or restrict its processing. To exercise these rights, contact privacy@juthremlabs.com.

7. International Transfers

Juthrem operates globally. Where personal data is transferred outside the country of origin, we rely on appropriate safeguards including Standard Contractual Clauses and equivalent regional mechanisms.

8. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences and understand product usage. You may control cookies through your browser settings. Non-essential cookies are only set with your consent.

9. Security

We apply industry-standard technical and organizational measures to protect personal data, including encryption in transit and at rest, least-privilege access, continuous monitoring and SOC 2 aligned controls. Our Enterprise plan supports additional controls including SSO, data residency and audit logging.

10. Children

The Services are not directed to children under sixteen and we do not knowingly collect personal data from them.

11. Contact

Questions about this policy may be sent to privacy@juthremlabs.com.